In 2020, 7% of enterprises in the EU with at least 10 people employed used AI applications. While 2% of the enterprises used machine learning to analyze big data internally, 1% analyzed big data internally with the help of natural language processing, natural language generation or speech recognition. A chat service, where a chatbot or virtual agent generated natural language replies to customers, was used in 2% of the enterprises.
The same proportion of enterprises, 2%, used service robots, which are characterized with some degree of autonomy, for example to carry out cleaning, dangerous or repetitive tasks such as cleaning up poisonous substances, sorting items in the warehouse, helping customers in shopping or at payment points etc.
Among the EU Member States, Ireland recorded the highest share of enterprises (23%) that used any of the four considered AI applications in 2020. Other countries with widespread uptake of AI technologies were Malta (19%), Finland (12%) and Denmark (11%), reads the recent data of EuroStat.
In contrast, less than 10% of enterprises used any of the four AI applications in 2020 in all other Member States. The lowest shares were recorded in Latvia (2%), Slovenia, Hungary, Cyprus (3% each) and Poland (4%).
Artificial intelligence (AI) is an area of strategic importance and a key driver of economic development. It can provide solutions to many challenges, such as treating diseases or minimizing the environmental impact of farming. Artificial intelligence gives machines and systems the capability to analyze their environment and make decisions with some degree of autonomy to achieve specific goals.
