The Georgian Competition and Consumer Agency constantly monitors the fulfillment of the obligations imposed by the Agency, and it was revealed that the obligations established by the agency were not fulfilled by "Pharmacy" LLC and "Pixel Touch" LLC. Accordingly, the Agency imposed a fine of 4,269.7 GEL on "Pharmacy" LLC and 11,859.5 GEL on "Pixel Touch" LLC.
It is crucial to note that the imposition of a fine does not release the trader from the obligation to comply with the Agency's decision. Additionally, the Agency will only implement the penalty procedure once they have confirmed that the company has violated the consumers rights and failed to fulfill their obligations.
In both cases,based on the Agency's decision, the traders were required to restore the violated rights of consumers within one month and to align the trade policy to the relevant requirements of the law.
In the direction of the protection of consumer rights, from November 1, 2022 to December 31, 2023, the Agency has received 578 applications and a case study has been started on 340 applications. In the mentioned period, according to the Agency’s decision, the 56 facts of violations of the rights of the consumer group were confirmed, and in 7 cases were not confirmed. During the reporting period, the Competition Agency signed 98 commitment agreements in favor of the consumer.
