On February 7, 2023, the Georgian National Competition Agency completed the case study on the alleged violation of the Georgian Law on the Protection of Consumer Rights by the company “Dilsi” in the online trade sector and as a result of evaluating and studying the circumstances of the case and the presented evidence, the Agency established the fact of violation.
According to the Agency’s decision, within one month, the trader was instructed to change its internal policy and to restore the violated rights of consumers and conform its trade policy to the requirements of the relevant articles of the law. In particular, according Agency’s decision, the trader was obliged to provide information to the consumer, to indicate the prices of the goods, terms of delivery of the goods and legal warranty conditions, which was not fulfilled.
In accordance with the legislation, a fine was imposed on the trader for failing execution a decision of the Agency within the period determined by the Agency. It is important to note, that the imposition of the penalty shall not release the trader from the obligation to execute the decision of the Agency.
From November 2022 - to June 2023, Agency has received 270 applications and a case study has been started on 175 applications. 14 facts of violations of the consumers were confirmed - in 28 cases, and in 3 cases were not confirmed. The Competition Agency signed 48 commitment agreements in favor of the consumer on 84 cases.
