The Georgian Competition and Consumer Agency signed a commitment agreement with the company „Citycom” in favor of the consumer.
In accordance with the agreement signed between the GCCA and the trader, in order to eliminate the alleged violation of the law, the trader was instructed to:
- To change the company’s internal policy and comply with the requirements of the law;
- Comprehensibly and fully provide the information to a consumer defined by the law in the national language of Georgia;
-If any changes are made to the service contract, each consumer must be notified via email and/or telephone (SMS) message at least 1 month in advance. The notification will include details of the changes, and consumers will have at least 30 days to make a decision.
According to the GCCA decision and as per the agreement, the trader was given a one-month period to fulfill the obligations to the Agency.
As of data from January to May 2024, 28 violations of the consumer group's rights were confirmed in 46 cases. In 22 cases, 16 traders were fined 17 512 GEL for failing to comply with the Agency's obligations. In favor of consumers, 55 commitment agreements were signed in 60 cases.
