In January-February 2025, the Georgian Competition and Consumer Agency (GCCA) registered 202 applications related to consumer rights protection, alongside 675 incoming calls. Notably, the number of complaints increased by 60% compared to the same period in the previous year.
During the year, the Georgian Competition and Consumer Agency (GCCA) identified 14 violations of consumer rights in 35 cases.
Due to non-compliance with obligations imposed by the GCCA, 8 traders were fined in 17 cases, with total penalties amounting to 5,400 GEL.
For consumer protection, 33 agreements were signed in 37 cases, where traders committed to modifying their internal business policies and restoring the rights of affected consumers who suffered due to unfair business practices.
In 2025, 70% of the applications received by the consumer refer to online trading, and 30% to the case of purchasing the item on the spot. According to regions, Tbilisi continues to lead with 79%, followed by Imereti with 5%, Adjara with 4%, Kakheti 4% and other regions.
According to the received applications, the demand for a refund is 78, the repair or return of a defective item is 44, 46 for restoring the right to a defective service, 15 for items delivered within the specified time frame, and the rest is 19.
According to statistics, 73% is the wholesale and retail sector, transport and warehousing 15%, arts, entertainment, and leisure 2%, and 10% other activities.
