The Georgian National Competition Agency signed a commitment agreement with the company “Gorgia” in favor of the consumer. The case concerns the alleged violation of the Law of Georgia on the Protection of Consumer Rights.
In accordance with the agreement signed between the Agency and the trader, the trader was obliged to change the company’s internal policy and to restore the rights of those consumers who allegedly suffered damages due to the trader’s policy. In particular, the company was instructed:
- Comprehensibly and fully provide the information to a consumer defined by the law in the national language of Georgia at the trade stores and on the website www.gorgia.ge, including the obligation related to the replace/repair/return of the defective item;
- To provide a clear and understandable indication of the selling price of the goods placed in the trade stores;
- To develop the conditions for the withdrawal from the contract and the procedure for introducing it to the consumers;
- To establish clear guarantee conditions in accordance with the law.
In accordance with the signed commitment agreement, the trader is obliged to submit evidence of the fulfilled obligations to the Agency within 1 month.
In the direction of the protection of consumer rights, from November 2022 - to August 2023, the National Competition Agency has received 360 applications and a case study has been started on 209 applications. For 10 months, the Competition Agency signed 64 commitment agreements in favor of the consumer on 100 cases. At the time, the issue regarding the 32 commitment agreements signed in 52 cases had been completely exhausted. In the same period, according to the Agency’s decision, the 20 facts of violations of the rights of the consumer group were confirmed -in 34 cases, and in 4 cases were not confirmed.
Due to non-fulfillment of the obligation imposed by the Agency, 4 traders were fined in 15 cases.
