The Georgian Competition and Consumer Agency has determined that LLC "Wolt Georgia" violated the Law of Georgia on the Protection of Consumer Rights by engaging in unfair commercial practices within the courier services sector.
Following a thorough review of the case, including an assessment of relevant circumstances, the evidence presented by the parties, and an analysis of the trader’s official mobile application and website, the GCCA determined that Wolt Georgia failed to provide consumers with complete, clear, and accurate information regarding the nature and terms of its "Premium Package" service. Specifically, the company did not sufficiently clarify that while Wolt+ (Premium Package) subscribers benefit from a reduction in the delivery fee to 0 GEL, they remain subject to additional charges, including the so-called Service Fee.
GCCA's assessment concludes that the trader's method of presenting information misled or had the potential to mislead consumers. To ensure transparency and enable consumers to make informed decisions, the Agency emphasizes that information about the Service Fee must be communicated clearly, prominently, and comprehensibly before consumers subscribe to the Premium Package. Additionally, the trader’s Terms and Conditions must explicitly define the nature of the Service Fee and the methodology for its calculation. In accordance with GCCA’s decision, Wolt Georgia has been instructed to fully restore the rights of affected consumers within one month and provide compensation to those who may have suffered harm due to its practices.
