In January 2024, the Georgian Competition and Consumer Agency has received 60 applications in the direction of the protection of consumer rights.
In the mentioned period, according to the Agency’s decision, 1 facts of violation of the rights of the consumer group were confirmed. Due to non-fulfillment of the obligation imposed by the Agency, 2 traders were fined 1,200 GEL. The Agency signed 13 commitment agreements in favour of the consumer in 14 cases. This means that the traders have made an obligation - to change its internal policy and to restore the rights of those consumers who allegedly suffered damages due to the trader’s policy in the past.
73% of the applications received by the consumer refer to online trading, and 27% to the case of purchasing the item on the spot. According to regions, Tbilisi continues to lead with 92%, followed by Kvemo Khartli with 4%, Shida Khartli with 2% and Guria 2%.
According to the received applications, the repair or return of a defective item is 17, 14 for restoring the right to the defective service, the demand for a refund is 14, withdrawal from a contract without giving any reason is 6, 4 for items delivered within the specified time frame, and the rest is 5.
In the reporting period, according to the received applications, 76% is the wholesale and retail sector, transport and warehousing 13%, arts, entertainment and leisure 2%, health care and social services 2%, and 7% other activities.
