The Georgian National Competition Agency, signed a commitment agreement with the company “Prestige” “ICI PARIS” in favor of the consumer, the Agency said Wednesday.
In accordance with the agreement signed between the Agency and the trader, the trader was instructed:
- To change the company’s internal policy and comply with the requirements of the law;
- A trader is obliged comprehensibly and fully provide the information to a consumer defined by the law in the national language of Georgia, including the obligation related to the replace/repair/return of the defective item;
- To place the mentioned information on the trading platform and in all retail stores where the trader implement commercial activities;
- To establish clear guarantee conditions in accordance with the law;
- To restore the rights of those consumers who’s rights were violated in the past as a result of non-fulfilment of the obligations defined by the law;
In accordance with the signed commitment agreement, the trader is obliged to submit evidence of the fulfilled obligations to the Agency within 1 month.
In the direction of the protection of consumer rights, from November 2022 - to July 2023, National Competition Agency has received 317 applications and a case study has been started on 190 applications. For 9 months, the Competition Agency signed 56 commitment agreements in favor of the consumer on 93 cases. The issue regarding the 30 commitment agreement signed in 50 cases has been completely exhausted. In the same period, according to the Agency’s decision, the 18 facts of violations of the rights of the consumer group were confirmed -in 32 cases, and in 4 cases were not confirmed.
Due to non-fulfillment of the obligation imposed by the Agency, 3 traders were fined in 12 cases.
